If you need assistance, please send an email to the ticketing system that best describes your needs.
Please send an email to Zendesk to request assistance or use the Contact Us button below.
- Website request or issue, you can still use the feedback tool on the website as well
- Facilities or maintenance request or issue
- Furniture/supplies moves or disposition (kindly give 48 hours notice)
- Furniture purchase approval
- Painting/new carpet
- Key requests - Please allow for 5 business days to complete all key requests.
- Events-related request, issue or question beyond the SharePoint event request form OR requests that are after the Friday 5pm deadline.
- SAIS Insider Portal changes
- Parking requests
- HR in-processing
- Office space requests
Zendesk Ticket Assignment Priorities (if you need a change to the priority once ticket is assigned please respond to the ticket):
- Urgent - resolved within 1-2 business days
- High - resolved within 2-3 business days
- Normal - resolved within 6 business days
- Low - resolved within 11 business days
Email to firstname.lastname@example.org
- Any IT request, issue or question (not web or portal related) including but not limited to:
Please note, normal hours for the help desks listed below are from 9:00am EST to 5:00pm EST. Any requests sent after normal operating hours will be addressed the next business day.